kelia-legal

Deleting Your Kelia Account

App: Kelia — Family Assistant Developer: Kelia Apps Contact: postmaster@kelia.cloud

How to delete your account

You can permanently delete your Kelia account directly from within the app, in four steps:

Open Kelia and sign in
Go to Settings (the gear icon at the top right of the Home screen)
Scroll down to Zona pericolosa (“Danger Zone”)
Tap Elimina account (“Delete account”) and confirm

The deletion is immediate and permanent. It cannot be undone.

If you cannot access the app

If you are unable to sign in or no longer have the app installed, you can request deletion by writing to:

postmaster@kelia.cloud

Please send the request from the email address associated with your Kelia account, so we can verify your identity. We will process your request within 30 days and confirm by email once it is complete.

What is deleted

When your account is deleted, the following are removed:

Your account and login credentials
Your name and email address
Your family profile and the profiles of family members you created
Calendar events, tasks, shopping lists, and home maintenance records
Budget entries
Family chat messages you sent
Photos, videos, voice recordings, and documents you uploaded
Memories and Time Capsules
Loyalty cards and saved store locations
Kelia Care information: medications, appointments, care journal entries, and care contacts
Invitations you created

What may remain

Data shared with a family that continues to exist. If other people remain in your family group, content you contributed to shared spaces — such as a message in the family chat or a shared shopping list — may remain visible to them, because it forms part of their own family record. If you want this removed as well, please write to us and we will take care of it.

Subscription records. If you have an active subscription, it is managed by Apple or Google, not by us. Deleting your Kelia account does not cancel it. To cancel a subscription, use the subscription settings of your App Store or Google Play account.

Legal and accounting records. Where we are required by law to retain certain records, such as transaction records for tax purposes, these are kept for the period required by applicable law and are not used for any other purpose.

Retention period

Account data is deleted immediately upon confirmation. Backups are overwritten in the normal course of operation and any residual copies are removed within 30 days.

Questions

If you have any question about deletion, or want to request the removal of specific data without deleting your whole account, write to postmaster@kelia.cloud. We will reply.

Last updated: August 30, 2026